Politique de remboursement

Original Paintings-

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. 

To start a return, you can contact us at tif@snailcandy.com. in the subject line write: REQUEST RETURN. State the title of the item and your reason for returning it, along with purchase date and order ID.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tif@snailcandy.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

No returns on Custom Work

Although there are no refunds or returns on completed custom made art, Tif will do her best to make sure she's creating EXACTLY what your vision is. Don't worry, Snail Candy will keep you up to date on the progress of the work. We're proud to have never had an unhappy client yet. Although many have cried... tears of joy :)

*The initial 50% deposit is refundable up until the artwork has been started.
You may always contact us if you have questions or concerns during the process, we'll respond within 48 hours.

Unfortunately, we cannot accept returns on sale items or gift cards.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tif@snailcandy.com.